We are seeking a motivated and detail-oriented intern to join our Customer Care team for the summer. This internship offers a hands-on opportunity to work with real-world tools and contribute to strategic decision-making by creating a training program and development timeline. Supporting Customer Care teams and leadership while streamlining operations.
Key Responsibilities
- Collaborate with multiple Customer Care teams to understand process needs and requirements to understand
- Develop and update training assets such as slide decks, guides, job aids, and video content
- Collect and analyze training feedback from participants
- Identify gaps, pain points, or opportunities to improve clarity, effectiveness, or usability
- Recommend improvements based on learner experience and performance insights
- Organize, standardize, and maintain training documentation to ensure content is current and easy to access
- Creating new training materials to support a remote team
- Using video, AI, and other tools to support the teams beyond the length of the internship
Who You Are:
- Recently obtained or currently pursuing a degree in Organizational Development, Human Resources, Business Strategy, Adult Education, or related field.
- Interest in adult learning, enablement, onboarding, or employee development
- Interest or experience (academic or informal) in:
- Creating presentations, guides, or instructional content
- Supporting workshops, onboarding, or training programs
- Comfort learning new tools and adapting content for different audiences
- Curiosity about how people learn and how training impacts performance
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Ability to work independently and manage multiple priorities.
What You’ll Gain
- Real-world experience applying AI tools within a rapidly growing company.
- Experience working with cross-functional teams and strategic operations.
- Mentorship from experienced professionals.
- A chance to make lasting and measurable impacts on business outcomes.
- Contribute towards improving the experience and speed of care for thousands of cancer patients.
At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.
Our Values:
- We Seek A Better Way: We pursue bold ideas, embrace complexity, and keep pushing forward.
- We Make It Happen: We act with urgency, deliver with excellence, and always find a way.
- We Are Stronger Together: We engage with empathy, align around what’s best for Veracyte, and celebrate as one team.
- We Care Deeply: We show up with integrity, kindness, and respect for one another.
What We Can Offer You
Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified™ Great Place to Work® in both the US and Israel – a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose.
About Veracyte
Veracyte (Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. For more information, please visit www.veracyte.com or follow us on LinkedIn or X (Twitter).
Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice
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